Hi all,
happy belated chinese new year.
Heard news that S'pore CitiPhone is one of the top 5 centers in our global ranking for 2008.Congrats to all of you on a job well done! In 2007 I remember we were short listed in the top ten in Sep 07, but we did not do too well in Nov and did not make it into top 5. I did promise Jonathan we will get top 5 in 08. Unfortunately or fortunately I left by Sep but you guys continued to push for good results and now you have won it. I'm happy to see this result. I didnt think we pushed for the good results with this in mind. I for one, must have forgotten about the promise and i certainly did not remind June etc about the promise to jonathan when I left.

So, you all must have gone for the good results for the sake of providing good service and for the pride in your work . Thats good. Getting such an award is a bonus.

I met with some of you over the CNY period and I hear that our service levels have been very good. Single digit ASA on many days . Thats really really good! Keep the good news coming.

I did not travel in Jan. Was at home eating healthy food and doing home improvements
chores. And was also doing some consulting jobs.. paid by the hour and for 3-4 hours a day type. I connect more with our PPTS now.. just realised what a wonderful PPT existence is. We should all work towards PPT existence!

I'm also now finalising a 3 month contract in Australia to do some call center work
there. Taking a break from my home improvement chores. Promised wife I will come back to it after 3 months and she is going along to make sure i come back!

Ok, will keep you all posted on whether I do end up in australia eventually. In mean time, keep the ASA in single digit!