Tuesday, February 10, 2009

Hi all,
happy belated chinese new year.
Heard news that S'pore CitiPhone is one of the top 5 centers in our global ranking for 2008.Congrats to all of you on a job well done! In 2007 I remember we were short listed in the top ten in Sep 07, but we did not do too well in Nov and did not make it into top 5. I did promise Jonathan we will get top 5 in 08. Unfortunately or fortunately I left by Sep but you guys continued to push for good results and now you have won it. I'm happy to see this result. I didnt think we pushed for the good results with this in mind. I for one, must have forgotten about the promise and i certainly did not remind June etc about the promise to jonathan when I left.

So, you all must have gone for the good results for the sake of providing good service and for the pride in your work . Thats good. Getting such an award is a bonus.

I met with some of you over the CNY period and I hear that our service levels have been very good. Single digit ASA on many days . Thats really really good! Keep the good news coming.

I did not travel in Jan. Was at home eating healthy food and doing home improvements
chores. And was also doing some consulting jobs.. paid by the hour and for 3-4 hours a day type. I connect more with our PPTS now.. just realised what a wonderful PPT existence is. We should all work towards PPT existence!

I'm also now finalising a 3 month contract in Australia to do some call center work
there. Taking a break from my home improvement chores. Promised wife I will come back to it after 3 months and she is going along to make sure i come back!

Ok, will keep you all posted on whether I do end up in australia eventually. In mean time, keep the ASA in single digit!

3 comments:

rachel said...

WingChew, just to let you know that I do read your post and nice to 'track' your moments here!
Rachel

I Am Madd said...

boss, continue to write whilst in downunder, yah?

Unknown said...

good to hear your wife's going along with you down under if it happens. she can cook some Chinese food for you. keep us updated boss.